Ledger / Phone and internet
Operated by Comcast Cable Communications, LLC. FinePrint checks these documents up to four times a day and publishes each change here once it passes our review.
| Document | First captured | Last checked |
|---|---|---|
| Terms of Service | October 30, 2026 | November 3, 2026 |
| Privacy Policy | Not yet | November 3, 2026 |
| Pricing page | Not yet | November 3, 2026 |
| Help: Check for a service outage (watched for perks) | October 30, 2026 | November 3, 2026 |
October 30, 2026Perk!
If a recent Xfinity outage affected you, you might qualify for a credit. You can check online, and if you qualify, Xfinity applies the credit on its own.
If your internet went down recently, you may be owed money back on your bill. There is a limit on how much credit an account can get, so not everyone qualifies.
Subscription AccessOctober 15, 2026low impact Historical, imported
Xfinity's privacy policy now says it may collect children's info as the law allows, as described in its new Kids and Teens Privacy Notice. Parents still use the same email for requests.
If kids or teens in your home use Xfinity, the new notice may explain more about how their info is handled. Parents can still ask to see, fix or delete a child's info.
Subscription AccessNovember 22, 2025low impact Historical, imported
Xfinity's privacy policy adds a new section heading for a California notice at collection. Nothing was removed, and no other change is shown.
Sections like this usually list what info is gathered from people in California and why. On its own, it does not show any shift in how your data gets used.
Subscription AccessNovember 18, 2025high impact Historical, imported
Xfinity's policy now says it may share your info with other companies, including for marketing and ads, and with other Comcast businesses. The old promise to ask first before sharing with Comcast companies was removed.
Your info may now be shared more widely for ads, with settings as the main way to limit it. Without the old no-sale line, there's no promise your data stays inside Xfinity.
Subscription AccessOctober 1, 2025low impact Historical, imported
The word Maryland was added to Xfinity's privacy policy, and nothing was removed. The edit by itself doesn't reveal what the new text says.
This likely points to privacy rules for Maryland residents, so it matters most if you live there. For most customers, it is probably a small change.
Subscription AccessSeptember 23, 2025high impact Historical, imported
Xfinity now says data that doesn't name you, like IP addresses and device IDs, may go to other firms for ads. It also says those firms may be able to tell who you are from other data.
Some old promises are gone, like asking you before sharing for other firms' ads. Since partners might link the data back to you, your settings now matter more than any promise.
Subscription AccessJanuary 8, 2025medium impact Historical, imported
Xfinity's policy now says it may create biometric data, like voiceprints and face scans, when it verifies your identity. You can also ask to join its own do-not-call, do-not-mail and do-not-knock lists.
If you verify your identity with Xfinity, your face or voice may be recorded and kept. There may be another way to verify, and a phone number lets you stop marketing contact.
Subscription AccessJanuary 1, 2025high impact Historical, imported
If a landlord, school, local government or nonprofit pays for your internet, Xfinity may give them your sign-up info, your plan, when it was turned on and your overall use. New state privacy parts were added too.
In shared homes, schools or public programs, whoever pays for your internet may see details about your account. Some data is now called not directly identifying, and the full policy says what that means.
Subscription AccessFinePrint publishes a short excerpt and a summary, never the full document. Information, not legal advice.